Help & FAQs

Who am I buying my ticket from?

Communion use See Tickets as their primary ticket vendor. Occasionally ticket links on our website will send you venues websites and other ticketing sites such as Gigantic, Dice, TicketWeb and Ticketmaster.

What is a primary/secondary ticket seller?

A primary ticket vendor is an online ticket site who have been instructed by Communion to sell tickets on their behalf to an event. These include See Tickets, Gigantic, Dice, Ticketmaster and TicketWeb. Secondary websites such as Viagogo, StubHub, GetMeIn and Seatwave allow tickets to events to be bought and sold on their site. As Communion have not instructed these sites to sell tickets for an event you are at risk of your ticket not being valid for entry or paying more money for the ticket than if you had purchased it from a primary site.

You can find out more about secondary ticketing here from our friends at Fan Fair Alliance.

Where are my tickets?

If you purchased your tickets via our website you can check your orders through See Customer Service here either using your booking reference number and postcode, or entering your email address to get a reminder of your previous orders.

If you have purchased a ticket to one of ours shows from a different primary ticket vendor please check your email confirmation for details of the company.

The majority of tickets are sold as e-tickets, meaning your ticket will be attached to your confirmation email. If your tickets were sold as physicals and you selected postal delivery, expect them to arrive in the post up to 7-10 days before the event.

I haven't received my confirmation email, what should I do?

Please allow up to 24 hours for your confirmation email to reach you, this can take longer during busy periods. Please check it hasn’t landed in your junk mail/spam either.

I've lost my booking reference number, where can I find it?

You can retrieve your reference number from customer services here.

Where can I find information on disabled access or book a disabled ticket?

Many venues handle disabled bookings directly, so they can discuss specific needs and the most appropriate seating/ticket type with the customer. We advise contacting the venue to ensure you are given the best options regarding your requirements. If you are experiencing difficulties booking an accessible ticket for a show, please contact carly@communionmusic.co.uk.

What is the transaction fee for?

The transaction fee covers the costs of processing orders, printing, packing and delivering the tickets to you. This fee also applies to tickets arranged for collection at the venue. The transaction fee applies per order not per ticket. If you purchase six tickets, you only pay one transaction fee. The transaction fee will vary depending on what type of postage is available for the event and these costs are reflective of the amount that See are charged by dispatch companies. First class post and courier delivery prices will vary accordingly. See Tickets only send tickets securely for events that do not issue duplicate tickets in the event that tickets get lost in the post.

Why do tickets sell out so quickly?

Unfortunately for some events, demand for tickets far outweighs the number we can supply. Tickets are sold to customers on a first-come first-served basis, meaning at busy times you may see a ‘tickets unavailable’ message. We advise you to check other primary vendors such as the venue website or artist website for tickets and keep checking back on our site. Until the event is marked as sold out there may still be more tickets released for sale.

Can I cancel my order if I change my mind or can no longer make the event?

Unfortunately not. Tickets purchased from See Tickets are strictly non-transferable and non-refundable. The only time a refund would be offered is if the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act [concerts only] or venue).

Please check Twickets and See Tickets official Fan-To-Fan marketplace where you can safely re-sell your ticket.

What happens if an event is cancelled or rescheduled?

As soon as an event is officially cancelled See Tickets customer services will contact you via the contact details you provided when you booked your tickets. If a show is being rescheduled, you will be given a choice between attending the rescheduled event or getting your money back.

Still having issues with your ticket order?

Please email carly@communionmusic.co.uk .

You can find See Tickets terms and conditions here.